Privacy Policy

Information We Collect

We collect personal information that you provide directly to us when you interact with The Dealer's Den, including when you make a reservation, submit an enquiry, request a private event, or join us for our offline poker nights as part of your dining experience.

This information may include:

• Name and contact details, such as your email address and phone number
• Reservation details, including booking date, time, party size, and seating preferences
• Event and private dining enquiries, including occasion type and any specific requirements
• Any information you choose to provide in enquiry forms, feedback, or communications with our team

We may also collect limited technical information automatically when you use our website, such as your browser type, device type, and general usage data, to help us maintain and improve our services.

How We Use Your Information

We use the personal information we collect to operate The Dealer's Den and to deliver a seamless restaurant and entertainment experience tailored to you.

In particular, we may use your information to:

• Manage table bookings, group reservations, and private event enquiries
• Coordinate offline poker nights as part of our social, non-gambling entertainment offering
• Respond to your messages, questions, and feedback
• Send you booking confirmations, updates, reminders, and relevant information about your visit
• Share news about our restaurant, menu updates, special events, or changes to our services where you have consented to receive such communications
• Improve our website, services, and guest experience based on usage patterns and feedback
• Meet our legal, regulatory, and risk management obligations in Australia

Cookies and Analytics

Our website may use cookies and similar technologies to help us understand how visitors use the site and to enhance your browsing experience.

These technologies may be used to:

• Remember your preferences and settings between visits
• Analyse site traffic, performance, and usage trends
• Tailor content to your interests and improve how information is presented

Where analytics tools are used, they typically collect aggregated data that does not directly identify you. You can manage cookie settings through your browser, but some features of our website may not function correctly if certain cookies are disabled.

For more details about how we use cookies, please refer to our Cookie Policy.

Sharing and Disclosure

We do not sell your personal information.

We may share your personal information with trusted third parties where necessary to deliver our services, including:

• Reservation and booking platforms that help us manage table and event bookings
• Service providers who assist with marketing, customer communications, or guest feedback (where permitted by law and your preferences)
• IT, hosting, and security providers who support the operation and protection of our website and systems

These parties are required to handle your information securely and only for the purposes for which it was shared.

We may also disclose your information where we are legally obliged to do so, such as to comply with applicable laws, regulations, court orders, or requests from regulatory authorities.

Data Security

We implement reasonable technical and organisational measures designed to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include access controls, secure systems, and safeguards aligned with our role as a contemporary Australian restaurant and entertainment venue. While we work hard to protect your information, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

You have rights in relation to your personal information held by The Dealer's Den, subject to applicable Australian privacy laws.

These may include the right to:

• Request access to the personal information we hold about you
• Ask us to correct or update inaccurate or incomplete information
• Request deletion of your personal information where it is no longer required for the purposes for which it was collected, or where you withdraw consent and we have no other lawful basis to retain it
• Withdraw consent to receive marketing communications at any time, using the unsubscribe options provided or by contacting us directly

To exercise your rights or to make a privacy-related request, please contact us using the details on our Contact page. We may need to verify your identity before responding to your request.

Children's Privacy

Our services, including our website, restaurant, and offline poker nights, are primarily intended for adults. We do not knowingly collect personal information from children under the age of 16.

If you are a parent or guardian and believe that a child under 16 has provided us with personal information without your consent, please contact us so that we can review and, where appropriate, delete such information.

Third-Party Links

Our website may contain links to third-party websites, services, or social media platforms that are not operated by The Dealer's Den.

We are not responsible for the privacy practices, content, or security of these third-party sites. We encourage you to review the privacy policies of any external sites you visit before providing personal information.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations.

Any updates will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.

Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information, or if you would like to exercise your privacy rights, please contact us using the details provided on our Contact page.

We will do our best to respond promptly and to work with you to address any concerns about your privacy at The Dealer's Den.